Frequently Asked Questions
Everything you need to know about shopping with Ashley Williams.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return policy for all unworn items in their original packaging with tags attached. Please note that certain limited-edition pieces may have specific return conditions.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible payment options.
Are your products ethically made?
We are committed to responsible production. Our garments are produced in limited runs to reduce waste, and we work closely with manufacturers who uphold high ethical standards.