Returns & Exchanges
At Ashley Williams, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all unworn items in their original condition. Please ensure all tags remain attached and the signature packaging is included for a successful refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in the original designer box and attach the pre-paid shipping label provided via our portal to the outside of the parcel.
Ship the Item
Drop off your package at any authorized courier location or schedule a complimentary collection through our shipping partner's website.
Receive Refund
Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing